Forum Post: Automatically create case from support mail, and assign to the user that has the cust. account

Hi! Office 365 CRM Online 2015, Update (7.1.1.4312) (DB 7.1.1.4309) I have a mail address for support requests, that creates cases and puts them in a queue. When a support request is made, I need to assign that case to the user that is responsible to that customer. So if customer A sends an email to our support mail address, I need the routine to create a case, and assign that case to the user, that "owns" the customer. How to do that? Best regards Erik