Thank you for responding. Sorry, I wasn't clear the first time. Yes, the merge records dialog box appears. I do have admin rights as well. Hopefully this additional bit of information will help. My account screen has information from two custom entities displayed on it. Once the records are merged, the surviving record now displays the merged record's custom entity information. I've managed to work around one the entities by deactivating the information ahead of time, but this doesn't work for the other one. I'm trying to avoid custom code and I hope this makes sense.
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