Hi Lynda: I think this is a defect. I'm going to submit a service request when I get in the office on Monday. I'm seeing two different results: for one custom entity I see the puzzle piece icon but for another one being returned in the same search result I see a blank icon. I have never used the Image field on the record. I don't think this has anything to do with the icons associated with the entity; rather, it's the image that displays on the form. At least, that's what I think it is.
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