Hi Dave, 2. No, other users can send email from sales and support email addresses. There may be more than one sales person using those addresses. -> And maybe some user cannot send email, right? There are many ways to implement it. Custom rules is one of them, you can write custom javascript method. And Add this method to Send email button, this method will check role of current user and enable or disable the button. 3. Yes, for tracking email, you can use Server-Side-Synch. And enable the feature for tracking All email and message. But you should consider about some scenarios are not supported for Server-Side-Synch. xrmcenter.wordpress.com/.../server-side-synchronization-supported-and-unsupported-scenarios Regards,
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