Hi, This might sound a ridiculous question but i am really having a tough time understanding which option to choose and how to do it. Note that i am not a Technical person and just trying my best to setup something of my own and use a CRM which is easy. My understanding is that Server Side Sync will not work because Exchange is on premise, am i correct? I installed CRM for Outlook plugin and was able to use it but then i did something today and i can't get my head around it. Moreover the Synchronize button has also disappeared from the ribbon. Do i need to install an email router on a desktop to sync Exchange on premise and CRM online? I did the installation but i need a very simple to do step by step guide to follow which i am unable to find one if this is the right option. My last question is, when i installed CRM fro Outlook i could see some sample data popping up with appointments in Outlook but when i went in to Calendar i did not see anything and everything was listed under the Tasks. Is this normal because i thought that its not properly synchronized so i did some changes today and now nothing seems to be there. Would appreciate if someone can give a step by step guide - i am willing to share screenshots if needed. Thanks
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