Hi everyone, I'm working on a migration from CRM 4.0 to CRM 2015. The client works with the email router, and I've noticed that most of the time, the email router does not recognized the "from" email address and automatically creates a new contact in CRM to be assigned in the "from" email record. When I send an email to the queue from my personal email address, I've noticed that if I changed the email address of an existing contact, it then recognizes the contact. Is there anything to do with the existing contact so the email router can recognize them? Thank you!
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