Hi, Some other users were getting information on this post and there's some really helpful troubleshooting steps: community.dynamics.com/.../154679 Here's a particularly detailed post from Aldo Macedo: • This could be because hardware in your system does't meet the requirement. technet.microsoft.com/.../hh699680.aspx technet.microsoft.com/.../hh699818.aspx • CRM Outlook is not updated to last version support.microsoft.com/.../3036179 • There is a proxy or firewall blocking connection, it is possible to use fiddler to track connections: http://www.telerik.com/fiddler • Temp files and cookies are blocking connection, you could use ccleaner to clean them: www.piriform.com/ccleaner • Next url are not added in trusted sites: (for CRM Online) https://*.login.microsoftonlline.com https://*.microsoft.com https://*.dynamics.com/ https://*.onmicrosoft.com/ https://*.microsoft.com/ • Sign in assistant is not in last version: www.microsoft.com/.../details.aspx • Corrupt elements in Outlook calendar: www.microsoft.com/.../details.aspx 1. Download Calendar Checking Tool in office 32 or 64 bits version 2. Unzip tool 3. Run calcheck application 4. Open CalCheckErr Excel file 5. Identify if there are corrupt items (empty file means no corrupt items) 6. Delete corrupt items in Outlook Calendar 7. Delete CalCheckErr Excel File 8. Run CalCheck application 9. Verify if file is empty, if not run process until file is clean 10. Verify if incident is solved • CRM Outlook configuration/credentials corrupted, configure users for CRM Outlook again. • Solutions/plugins overload CRM Outlook Hope this helps! If so, I would appreciate if you would mark this as the verified answer. Thanks, Aiden
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