Hi Wayne, Thanks for responding to my question, which prompts more questions (remember, I know almost nothing about CRM): What's an entity? When you say we can just link to the help website, does that mean the users would be leaving CRM for another website, or does CRM pull in that information somehow? Ideally we'd prefer to have everything in one place so users don't have to leave the CRM environment. Where can I find documentation on how to structure help for CRM? Is the help searchable like typical Windows help? Cheers!
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